Analyst, Technology Operations
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| Position Status: Full Time
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| Position Description |
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We seek a Systems Analyst to support Technology Operations systems* and provide technical support, while ensuring high levels of customer service. Ideal candidate must have the ability to quickly interpret and integrate newly engineered systems into daily operational systems, and complete all essential functions with nominal direction.
Specific Duties and Responsibilities:
Systems support
Creation & escalation of support incidents (support tickets)
Monitor and complete support tickets in assigned queues
Keep IT management apprised of critical issues, errors, or defects
Other operational duties as assigned
Documentation
Adhere to documentation standards
Projects
Participate in assigned IT projects
Complete tasks in a timely and quality fashion
Adhere to implementation and change control standards
Other
Recommend improvements to the technology operations support process systems
*Note: A system for the purposes of this job description is not limited to that of a computer system. It is defined as a series of interrelated elements that perform some activity, function or operation
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| Position Qualifications |
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2+ years of experience
Subject matter expert in Windows XP
Knowledge of MAC (OSX)
Knowledge of Microsoft Office 2003 / 2007 product suite
Strong logical troubleshooting ability
Solid customer service, organizational, and documentation skills
Must have Associates degree or equivalent experience or technical certifications
BA or BS preferred
MCDST or achievement of MCDST within specified time requirements
Achievement of one or more industry recognized certifications a year
Must occasionally lift and/or move up to 50 pounds |
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